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How Ambien Avoided a PR Nightmare

06-11-2018

By Alex Altman Roseanne Barr was in hot water. She had just fired off a regrettable tweet about Valerie Jarrett, a former advisor to President Barack Obama. Her show had been cancelled. She was being vilified as a racist. And she needed someone to blame. Enter Ambien. “It was 2 in the morning, and I was ambien tweeting,” read her since deleted tweet. Ambien may have seemed like a natural scapegoat. But the maker of the drug, Sanofi, wasn’t going to […]

By Alex Altman Roseanne Barr was in hot water. She had just fired off a […]


12 Months Later: Starbucks Learns from United Airlines’ Woes

04-26-2018

By Alex Altman Caught in the eye of a PR firestorm, former Starbucks CEO (and still face-of-company) Howard Schultz took a page from the Oscar Munoz book on corporate leadership. And then he did the exact opposite. When cellphone footage last April showed a passenger being violently dragged off a United Airlines flight, Munoz delayed, deflected and even blamed the “disruptive and belligerent” victim for his failure to heed the orders of a flight crew. His regrettable handling of the […]

By Alex Altman Caught in the eye of a PR firestorm, former Starbucks CEO (and […]


How Sorry Apologies Doomed Pepsi and United Airlines

05-16-2017

By Alex Altman More than a month later, the bruises still shine bright. No matter what they do, Pepsi and United Airlines can’t outrun the ignominy of their recent PR blunders. In an age where attention spans are as limited as airplane legroom, that’s really saying something. At this point, pretty much every aspect of these mistakes has been unpacked. And what’s interesting is that while both situations transpired in completely different ways, they’re bound by common themes: including weak […]

By Alex Altman More than a month later, the bruises still shine bright. No matter […]


Word Play: Don’t Screw It Up (FAIL: “Black Olives Matter”)

08-02-2016

By Brian Murnahan In the world of Public Relations, we often use word play to get peoples attention, draw out a news tie-in or otherwise spice up our writing. If done well, word play can be very advantageous for our clients. On the other had, it is not hard to really screw up either. Over the past year or so, the “Black Lives Matter” campaign has brought a great deal of attention to the treatment of African American’s by law […]

By Brian Murnahan In the world of Public Relations, we often use word play to […]


LESSONS LEARNED FROM THE REAL DONALD TRUMP’S TWITTER ACCOUNT

06-13-2016

By Melissa Smuzynski He is controversial, polarizing and prides himself on being politically incorrect, yet he has risen to a level of political accomplishment that few actual politicians have achieved. Of course, I am talking about the presumptive Republican presidential nominee, Donald Trump. Love him or hate him, his social media strategy is just as polarizing as his personality. While Donald Trump has been able to remain powerful and popular among his supporters, as a public relations consultant I beg […]

By Melissa Smuzynski He is controversial, polarizing and prides himself on being politically incorrect, yet […]


HOW SOCIAL MEDIA CAN MAKE OR BREAK YOUR BUSINESS

06-03-2016

BY MELISSA SMUZYNSKI I think most businesses will agree that social media is an important part of marketing, promotion and brand awareness. But many companies, businesses and even public relations firms have a difficult time putting a dollar amount to its worth. There is no denying the power and impact of social media in today’s digital world. It’s vital, and how you manage it can make or break your business. Attention: As with any media exposure, social media offers your […]

BY MELISSA SMUZYNSKI I think most businesses will agree that social media is an important […]


Blue Bell Creamery Survives Crisis: Make Sure You Can Too

04-25-2016

By Melissa Newton-Smuzynski In April 2015, Texas-based Blue Bell Creamery pulls all of its ice cream from shelves nationwide. The drastic move came after a listeria outbreak that resulted in the deaths of three people. The company was in crisis! People were dead. Hundreds more were laid off or furloughed. And every major news outlet across the nation was covering the story. That type of negative publicity and loss in revenue would typically destroy a company, but today, one year […]

By Melissa Newton-Smuzynski In April 2015, Texas-based Blue Bell Creamery pulls all of its ice […]


Why the NFL’s PR Nightmare is Worse Than it Seems

04-19-2016

By Alex Altman Next week, Roger Goodell will take the podium at the 2016 NFL Draft to the delight of thousands of bloodthirsty fans. With cameras rolling and millions watching, it’s the most high-profile chance they’ll get all year to express their contempt for the man running America’s most popular sports league. The boos that rain upon Goodell on draft night have become as traditional as his handshake with rookies on stage. It’s hardly a surprise when you consider Goodell’s approval rating, […]

By Alex Altman Next week, Roger Goodell will take the podium at the 2016 NFL […]