How Sorry Apologies Doomed Pepsi and United Airlines

  By Alex Altman, contributing writer More than a month later, the bruises still shine bright. No matter what they do, Pepsi and United Airlines can’t outrun the ignominy of their recent PR blunders. In an age where attention spans are as limited as airplane legroom, that’s really saying something. At this point, pretty much every aspect of these mistakes has been unpacked. And what’s interesting is that while both situations transpired in completely different ways, they’re bound by common themes: including weak apologies that only made matters worse. When you make a mistake, an immediate, thoughtful and thorough apology […]

6 Solutions for Combating Fake News

By Alex Altman Six months after the election, fake news continues to be a real threat. Not just to the political system, but to businesses and the PR professionals charged with safeguarding their fragile public images. If last year’s campaign season taught us anything, it’s that people will believe anything that supports their personal agendas. That’s how fibs like Pizzagate, a wild conspiracy theory involving Hillary Clinton and a human trafficking ring, spread like wildfire and become part of the national conversation. While most will read a story like Pizzagate and ponder the political implications, there’s another victim here: the […]

Travis Kalanick’s Uber PR Problem

By Alex Altman It’s been a bumpy ride for Uber so far in 2017. In January, the company was excoriated for not disavowing President Donald Trump’s controversial immigration order — a decision that spurred 200,000 customers to delete the app. But in some ways, what happened a month later was even more damaging to Uber’s reputation. On February 27, dash cam footage showed CEO arguing with Uber driver Fawzi Kamel over prices. In the video, Kamel complains that the company’s oft-changing policies had caused him to go bankrupt. “I lost $97,000 because of you,” he told Kalanick. “I’m bankrupt because […]

3 PR Trends That Will Define 2017

By Alex Altman We’re only two months into 2017 and already we’re living in a drastically different PR world than a year ago. The media is under siege. New technologies are transcending the way people consume information. And social media is a volcano primed to erupt the very moment a brand or public figure does or says anything even remotely controversial. A reasonable argument can be made that the need for PR has never been greater. With that in mind, here are a few of the trends that will come to define 2017. Tougher Journalists Since taking office, President Donald […]

Food Giant CEOs Gather in Houston for Global Food Safety Conference

GFSI Press Advisory  North American icons Tyson, Cargill and Wegmans join with international peers in top industry event   WHAT:  Press conference to launch the 16th Global Food Safety Conference, the industry’s flagship global food safety event, bringing together over 1,000 food industry representatives from more than 60 countries. Announcements at Tuesday’s press conference are expected to reveal groundbreaking strides in public-private collaboration, with the outcomes of the G2G and G2B meetings (government and business) hosted by GFSI just ahead of the conference. This is a unique opportunity for governments to speak amongst themselves and with business leaders on how […]

War of Words: Trump’s Feud with Press Reaches Boil

By Alex Altman Mere hours after the inauguration, Time reporter Zeke Miller unwittingly gave President Donald Trump the ultimate gift. Standing in the Oval Office, surrounded by fellow members of the press corps, Miller made what he thought was a stunning observation: the bust of Dr. Martin Luther King Jr. was missing. On January 20, Miller shared the scoop with his 150,000 Twitter followers without first verifying with the White House that the bust was no longer there. Not surprisingly, the missive uncorked a tidal wave of anger about the apparent omission. The reaction was none of Miller’s concern. It’s […]

PR PEOPLE: WHY REPORTERS LOVE THEM

By: Melissa Smuzynski About nine years into my career as a television reporter, a big milestone happened in my personal life: I got married. During the months leading up to our wedding, my future husband and I planned out every small, painstaking detail. Creating the guest list was one of the hardest steps for us in the process. Together, we whittled down the list, marking off those with whom we weren’t really close until finally we had a solid guest list consisting of 100 of our closest friends and family. I’m telling you this story to make a point. On […]

Murnahan PR Captures Achievement at Worthy Awards

Murnahan Public Relations was recognized with an Award of Achievement, Thursday, Nov. 3 at the 5th Annual Greater Fort Worth Public Relations Society of America’s (PRSA) Worthy Awards for its work in the debut of Medical Center Alliance. Hired shortly after turning dirt, the firm was charged with reaching out to the community to build awareness of the new hospital and its coming capabilities during construction and in its initial months of service. “Management wanted to make sure its employees were a key feature in the outreach of the new hospital,” said Brian Murnahan, President of Murnahan Public Relations. “We […]

BUILDING A BRAND IN A DIGITAL WORLD

By Melissa Newton-Smuzynski A couple of decades ago, the word media meant newspapers, television, and magazines.  Then came the Internet and the meaning evolved. News organizations started experimenting with websites and creating online content. Soon after, the emergence of online social channels such as Facebook and Twitter added another layer to the definition. Almost instantly, media became interactive.  Businesses and brands could bypass newspapers and television stations and connect directly with their consumers. Finding ways to connect with those consumers became the new job of public relations professionals. Public relations as an industry had to evolve with the media to […]

Hillary Clinton, Stepping Out of the Shadow

By Brian Murnahan Hillary Clinton has accepted the role as the Democratic Party nominee for President of the United States. No longer does Clinton stand just to the side of her husband, former President Bill Clinton, the role has been reversed! I don’t know if she is the best person for the job, what I do know is that American’s don’t want Grandma Clinton as their President, they want Hillary Clinton, the hard ass negotiator, who can navigate the political BS of Washington and around the World without pushing away friends, and while keeping an eye on enemies. Clinton should […]